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Return Policy

Operational Speed Supply, LLC accepts returns within 30 days of any part with the exception of liquids. After that time we will not accept any returns, except for those covered by warranty or due to manufacture defect. The customer is required to pay for the return shipping and a fee to restock the item if applicable. If you meet the return criteria we will be more than happy to help you with the return on the Returns page. Operational Speed Supply, LLC is not responsible for any costs exceeding the purchase price, and will not accept returns of parts that have been installed or modified. To receive a refund, a returned part must be complete and in its original, unmarked manufacturer's packaging. Cores must be returned in the box the new part came in. Returns may not be refundable if the part, or the manufacturer's box, is damaged. Shipping charges are not refundable unless the return is due to our mistake. If you experience any issues during the return process, you can reach out to Operational Speed Supply via sales@ossparts.com  

 

Frequently Asked Questions

Q: How do I return my product that I have not installed?

A: We like to make this as stress free as possible for you so we can get you the right part and your vehicle operational. Make sure that you have the original manufacturer’s box and a copy of your receipt. Contact us at sales@ossparts.com and we will start the returns process for you.  You must contact us and receive a Return Merchandise Authorization (RMA) in order to receive credit for a return. We strongly recommend using a carrier service that you will be able to using a tracking number to keep up on the status of your return.

Q: My order arrived damaged, what should I do?

A: Contact our customer support via email at sales@ossparts.com. We will be happy to take care of this problem for you.

Q: What if I have lost my original invoice?

A: Log onto your account and you can reprint your previous orders’ invoices.

Q: When can I expect to get my money back from my return?

A: Your money will be refunded in 7 to 10 business days from the date the return was received.

 

At Operational Speed Supply we value your business. Coming from our own personal experience we know that returning parts you buy off of the internet can be a real headache. We would like to make this process as stress free as possible and get you the right parts for your vehicle. If you have any other questions about returns please feel free to contact our customer support at sales@ossparts.com